What is the exchange policy at Sanaulla Store?

At Sanaulla Store we have a very accommodating exchange policy and customers are welcome to exchange the products if they are not satisfied with the product they have received. However, certain conditions are applicable:

  • Any complaints made after the 14 day time period are not going to be entertained for an exchange.
  • Unwashed, unworn, wrong, or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. 
  • Any product which is 'Stitched' for the customer will NOT be entertained for exchange or return.
  • Similarly, any unstitched product purchased from Sanaulla will not be open for any claims or exchanges if the customer has already got it stitched even in case of missing pieces.
  • Shipping costs (both ways) to send any non-damaged items will be paid by the customer. Sanaulla will be responsible for shipping costs on defective/wrong merchandise only.
  • Sanaulla will not accept exchanges for any item that has been washed, dried, damaged, or stained in any way. This includes items that have been damaged or shrunk in a dryer. Sanaulla is not responsible for bleeding, damage of print, or fading of colors due to washing. 
  • Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
  • Product add-ons (matching trousers/dupatta) are not eligible for exchange.

Sanaulla has full rights to update the Exchange policy without any prior notice.