At Sanaulla Store, we have a very accommodating exchange policy, and customers are welcome to exchange products if they are not satisfied with the product they have received. However, certain conditions apply:
- 1. Any complaints made after the 14-day time period will not be entertained for an exchange or return.
- 2. Unwashed, unworn, wrong, or defective items may be exchanged within the same brand (depending upon stock availability) within 14 days from the date of delivery.
- 3. Any product that is 'Stitched' for the customer will NOT be entertained for exchange or return.
- 4. Similarly, any unstitched product purchased from Sanaulla will not be open for any claims or exchanges if the customer has already had it stitched, even in the case of missing pieces.
- 5. Shipping costs (both ways) for sending any non-damaged items will be covered by the customer. Sanaulla will assume responsibility for shipping costs related to defective or wrong merchandise, excluding international orders. In the case of international orders, the concerned team will conduct an investigation and provide a resolution based on the situation.
- 6. Sanaulla will not accept exchanges for any item that has been washed, dried, damaged, or stained in any way. This includes items that have been damaged or shrunk in a dryer. Sanaulla is not responsible for bleeding, damage to print, or fading of colors due to washing.
- 7. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
- 8. Product add-ons (matching trousers/dupatta) are not eligible for exchange.