2Checkout:
Sanaulla store uses a 3rd party payment processor (2checkout) to receive payments via PayPal since PayPal is not active in Pakistan. The exchange rates are at the behest of the payment processor and are beyond our control. Sanaulla store will not be held liable nor accept any claims with regards to the exchange rate once the customer chooses the option Mastercard/ Visa/ PAYPAL on our website.
Payment for 2Checkout is accepted in US Dollars only. Payment via 2Checkout is done at no additional cost (unless the customer selects a currency other than USD). 2CO includes a credit card/debit card and PayPal. The customer has an option to convert the currency while on the 2Checkout website but currency conversion charges are applied. The conversion rates at the 2CO website are not set by us and cannot be undone once paid.
Stripe Payment Gateway
Payment done via Stripe has an option to pay in PKR, USD, GBP, CAD, AED, and AUD without the application of any other charges or exchange rates. The conversion rate at the Stripe portal is not set by us and cannot be undone once paid.
Important Note: If you are in USA, UK, Canada, Australia, or UAE, it is recommended that you place your order in your own currency on Sanaulla's website instead of PKR to avoid any conversion charges as Stripe will change the order amount to USD if you placed the order in PKR while being outside of Pakistan.
If the customer asks for a refund for orders paid via option 2CO/Stripe without any error on the part of Sanaulla, a 5% service charge on the refund amount will be applied.