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Introduction

A compehensive and detailed overview of our terms and condtions to facilitate our customers.

  • Communication

    Any instructions regarding the order including but not limited to delivery, stitching, feedback, contents are to be given via email at the following addresses. In order to safeguard the customer inter...

  • My Sanaulla reward points T & C

    1 REWARD POINT would be equal to PKR 1.  The reward points will be calculated on the retail price of the product (before GST). To qualify for our loyalty program and to redeem the points on our websit...

  • Sanaulla Prime

    Sanaulla prime is a yearly subscription that Sanaulla offers which includes certain benefits like early access to pre-booking, express stitching, shipping, discounts, etc. Sanaulla prime is a non-refu...

  • GST and other taxes

    In compliance with the Tax policies of the government Of Pakistan a 17%  GST (General Sales Tax) is applicable on all purchases w.e.f 1st July 2019. Sanaulla will not be held liable for any concerns r...

  • Service charges and Exchange rates

    2Checkout: Sanaulla store uses a 3rd party payment processor (2checkout) to receive payments via PayPal since PayPal is not active in Pakistan. The exchange rates are at the behest of the payment proc...

  • Shipment and Delivery

    Our shipping timing for order delivery within PAKISTAN is 2-4 working days from the order processing date. For International Customers the delivery time is between 4 to 7 working days. In case if the ...

  • Exchange and Return policy

    Sanaulla will not entertain any claims or exchange requests if the customer has already got the product stitched. Sanaulla will not accept exchange for any item that has been washed, dried, damaged or...

  • Replicas & Quality of the product(s)

    Sanaulla store is an authentic seller which just stocks Original items. The nature of an item is totally subjective to the brand itself. Sanaulla Store won't entertain any claims with respect to the n...

  • Stitching

    Sanaulla store takes pride in employing the finest couturiers in Pakistan, We have a thorough stitching process where we give the customers the chance to get their outfits stitched on either a standar...

  • Product Add-ons

    Sanaulla has given an option to customers to add supplementary items along with their products, such as matching dupatta, trousers, original box, catalog image, etc. The matching fabrics are procured ...