Start a conversation

Introduction

A compehensive and detailed overview of our terms and condtions to facilitate our customers.

  • Communication

    Any instructions regarding the order including but not limited to delivery, stitching, feedback, contents are to be given via email at the following addresses. In order to safeguard the customer inter...

  • Unavailabilty of products

    Sanaulla will contact you via email to inform you about the unavailability of a product in your order unless the problem is urgent or an emergency.  If the shipment of the order is delayed due to the ...

  • Refund Policy

    Sanaulla store does not offer Cash Refunds. Refunds are offered in form of the amount being reverted back to the original payment method or store credit that can be used for future purchases. If the c...

  • Color Variation

    The catalog images of the products on our website are provided by the brands. Although we have made every effort to display the colors accurately, however, due to the differences in color monitors/scr...

  • My Sanaulla reward points T & C

    1 REWARD POINT would be equal to PKR 1.  The reward points will be calculated on the retail price of the product (before GST). To qualify for our loyalty program and to redeem the points on our websit...

  • Sanaulla Prime

    Sanaulla prime is a yearly subscription that Sanaulla offers premium benefits that include access to pre-booking all big collections, free express stitching, shipping, exclusive discounts, etc.  Sanau...

  • GST and other taxes

    In compliance with the Tax policies of the government Of Pakistan a 17%  GST (General Sales Tax) is applicable on all purchases w.e.f 1st July 2019. Sanaulla will not be held liable for any concerns r...

  • Service charges and Exchange rates

    2Checkout: Sanaulla store uses a 3rd party payment processor (2checkout) to receive payments via PayPal since PayPal is not active in Pakistan. The exchange rates are at the behest of the payment proc...

  • Shipment and Delivery

    Our shipping timing for order delivery within PAKISTAN is 2-4 working days from the order processing date. For International Customers the delivery time is between 4 to 7 working days. In case if the ...

  • Exchange and Return policy

    Sanaulla will not entertain any claims or exchange requests if the customer has already got the product stitched. Due to the differences in color monitors/screens and lighting used during photoshoots,...