A compehensive and detailed overview of our terms and condtions to facilitate our customers.
Any instructions regarding the order including but not limited to delivery, stitching, feedback, contents are to be given via email at the following addresses. In order to safeguard the customer inter...
Sanaulla will contact you via email to inform you about the unavailability of a product in your order unless the problem is urgent or an emergency. If the shipment of the order is delayed due to the ...
Sanaulla store does not offer Cash Refunds. Refunds are offered in form of the amount being reverted back to the original payment method or store credit that can be used for future purchases. If the c...
The catalog images of the products on our website are provided by the brands. Although we have made every effort to display the colors accurately, however, due to the differences in color monitors/scr...
1 REWARD POINT would be equal to PKR 1. The reward points will be calculated on the retail price of the product (before GST). To qualify for our loyalty program and to redeem the points on our websit...
Sanaulla prime is a yearly subscription that Sanaulla offers premium benefits that include access to pre-booking all big collections, free express stitching, shipping, exclusive discounts, etc. Sanau...
In compliance with the Tax policies of the government Of Pakistan a 17% GST (General Sales Tax) is applicable on all purchases w.e.f 1st July 2019. Sanaulla will not be held liable for any concerns r...
2Checkout: Sanaulla store uses a 3rd party payment processor (2checkout) to receive payments via PayPal since PayPal is not active in Pakistan. The exchange rates are at the behest of the payment proc...
Our shipping timing for order delivery within PAKISTAN is 2-4 working days from the order processing date. For International Customers the delivery time is between 4 to 7 working days. In case if the ...
Sanaulla will not entertain any claims or exchange requests if the customer has already got the product stitched. Due to the differences in color monitors/screens and lighting used during photoshoots,...